Ms. Denise Davis impressed me by calling me the same day USAA assigned her to me as my agent. She was very pleasant and professional from that moment I knew I was in good hands. When we first met she noticed I was not feeling well and she was willing to work with me at my own pace due to physical pain and limitations. Denise made sure to have the weekend opened for me because I lived 5 1/2 hours from Jacksonville so I became her priority every time I traveled to looked for my new house. We communicated by emails, texts and phone calls even when she was on vacation, she made me feel very important she worked as if she was not on vacation. Denise learned quickly what I was looking for, my taste and my needs. We were so connected that she knew without taking me to the area that I will not like it but she did it anyways just so I can see it and verify on my own that the area was not up to my standards. It has been a pleasure working with her, I have been looking for my house for the last 18 years and it is the first time I feel so comfortable with an agent. Denise never pushed me into buying a house that was not up to my standards, she was very patient, helpful and knowledgeable. I recommended her already to other friends and family that are looking to move to Jacksonville.