This was my first home buying experience, so I can't base my experience off of other ones, but I felt like she could have been a little more personable. She answered my questions, but as a first timer, I had lots, and it seemed like I was inconveniencing her at times. I picked the houses we looked at from her database, but I think she could have shown me properties that she thought I would have liked. She did inject helpful opinions and advice while we looked at places, but again, she really left me to my own while we visited properties, but I didn't know what I didn't know, if that makes sense. While we ultimately did get the house we submitted an offer for, I couldn't help but feel like my process was secondary to other buyers, and I often wondered if it may have been more enjoyable with another agent. By using USAA's homebuyers service, she was the first and only Realtor assigned to me. I was really disappointed when I completed the final processes to take ownership of our home; I'm sure she had other clients to work with, but she was really in a hurry to leave the title office. Again, she didn't need to be present during the financial portion, but it was very off-putting. Finally, when she delivered the house keys, I expected her to be congratulatory as she was the agent responsible for helping me purchase my first home, but she was not. She handed me a bag of keys and told me that she was told all of the appropriate keys were present. After inspecting the bag, it turns out we don't have keys to the front security screen door, and there are five or so additional keys that don't fit any of the locks we have. It's a small thing, but I offered my hand first and thanked her, she returned the handshake, jumped into her vehicle and left. Again, she was cordial and polite, but I really figured there'd be a little more closure for this huge life event. At the end of the day, she did answer my questions, and we do have a house, so I guess that's what matters.