My family was referred to ERA Sunrise by dear friends of ours. Initially, we were referred to Becky and then placed with Tom. I didn't know much about Tom's history, and seeing as this was my first experience with buying a home, I was rather hesitant. I'll be the first to admit, I was not the easiest of clients to work with initially. I was picky, stubborn, and slightly abrasive. However, Tom kept a very level head and made everything smooth sailing. He answered my countless questions and patiently showed us the two dozen homes that I continuously requested. He was always available and went out of his way to get all the information we needed. He created a personalized list of homes for us, making our searching much easier. Anytime we didn't like a particular house, he made note for future listings. Small instances like this made our entire process much nicer and an overall more fulfilling experience. I never felt like our search went unheard or that we didn't have every resource available.
The perfect example would be how we found our home. Tom had picked out a few houses for us to look at for the day. My phone notified me of a new home listing, one that had barely been on the market for an hour. I was immediately enthralled with this new house and showed the listing to Tom. He went out of his way to call the Lister and confirm a quick showing within the hour. Almost immediately upon entering, we knew we had found our house. We started the buying process within 24 hours. Tom walked us through everything and called us when deadlines were getting close to make sure we had everything needed. He arranged all of the scheduling for the closing and gave us any new updates with the underwriting. Never did we feel lost in the mix or that we weren't his top priority. Even at the end of the day, after signed all the documents, Tom was right there to help wherever needed.
I was always told that buying a house is one of the most stressful endeavors in someone's life. I can honestly say that Tom made that idea the farthest from the truth. We will happily request to work with him again should we ever find ourselves looking.
- Ben & Laura