As a first time home buyer I can say that Shannon has been very helpful and has made this process effortless for me. She is flexible with her schedule, allowing me to meet with her after work when necessary. She has also been patient with me in answering all of my questions, even going the extra mile to get any information she didn't have at the time. She is very knowledgeable about the real estate industry, kindly steering me in the right direction every step of the way. In all, Shannon Colston is very professional, courteous and responsive.